Introduction
Humble Care Agency Ltd (“we”, “our”, “us”), located at 98 Mallards Rise, Harlow, Essex CM17 9PN, is committed to protecting and respecting your privacy. This policy explains how we handle personal data in compliance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Contact Information
Data Controller: Humble Care Agency Ltd Address: 98 Mallards Rise, Harlow, Essex CM17 9PN Email: info@humblecareagency.com Phone: 01279 927 099 Website: https://humblecareagency.com
Types of Data We Collect
For Healthcare Professionals:
- Full name and contact details
- Professional qualifications and registrations
- NMC registration numbers (where applicable)
- DBS check results
- Employment history and references
- Right to work documentation
- Training records
- Bank details for payment processing
- Health information relevant to work capability
- Professional insurance details
For Healthcare Facilities:
- Business contact information
- Contract details
- Billing and payment information
- Staffing requirements and preferences
- Feedback and performance reports
For Website Visitors:
- IP addresses
- Browser type and version
- Time zone setting
- Operating system
- Platform
- Information about your visits to our website
Legal Basis for Processing
We process personal data under the following legal bases:
- Contractual Necessity: Processing necessary for the performance of contracts with healthcare professionals and facilities
- Legal Obligation: Processing required to comply with healthcare regulations and employment law
- Legitimate Interests: Processing necessary for our legitimate business interests
- Consent: Where specifically required and obtained
How We Use Your Data
We use your personal data to:
- Process job applications and placements
- Maintain regulatory compliance
- Manage payroll and invoicing
- Ensure quality control
- Communicate about services and opportunities
- Maintain accurate records
- Comply with legal obligations
- Respond to inquiries
- Improve our services
Data Retention
We retain personal data for:
- Healthcare Professionals: Duration of engagement plus 6 years
- Healthcare Facilities: Duration of business relationship plus 6 years
- Website Visitors: Up to 26 months for analytics data
- Job Applicants: 12 months after last contact
Data Security
We implement appropriate technical and organizational measures to ensure data security, including:
- Encrypted data storage
- Secure server infrastructure
- Regular security assessments
- Staff training on data protection
- Access controls and authentication
- Regular backup procedures
- Incident response protocols
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise these rights, contact us at info@humblecareagency.com
Data Sharing
We may share data with:
- Healthcare facilities (for placement purposes)
- Regulatory bodies (as required by law)
- Professional references (with consent)
- Payment processors
- IT service providers
- Legal advisors
All third-party processors are GDPR compliant and bound by appropriate data processing agreements.
International Transfers
We primarily process data within the UK. Any transfers outside the UK/EEA are protected by appropriate safeguards.
Cookie Policy
Our website uses cookies for:
Changes to This Policy
We reserve the right to update this policy. Any changes will be posted on our website with the revised date.
Complaints
If you have concerns about our data processing, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).
